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‎07-08-2021 07:53 AM

HP Recommended
Product: Example: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

My laptop touch screen features stop working few days ago and I have no idea what happen. I tried several way trying to enable (if disabled) system: Device manager showed no touch screen features, control panel pen and touch do not exist, and calibration also does not exist. What could the problem be since mouse and keyboard are working properly. If this is another HP updates on computer could you please fix it. Thank you. 

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1 person had the same question
1 REPLY 1

‎07-14-2021 02:22 AM - edited ‎07-14-2021 02:23 AM

HP Recommended

Hi@JR132, Welcome to the HP Support Community!

 

I understand that notebook has an issue with the touch screen not working.

 

Request you to follow the below troubleshooting steps from the document fix :-

 

http://support.hp.com/us-en/document/c03488148

 

Hope that answers your question and you have a great day!

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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