Laptop Touchpad not working

[SK318]

I have a HP Notebook 14s-dr1xxx laptop. Recently, 3 days ago, I noticed that my touchpad is facing several glitches.

1. multi-finger gestures like scrolling, zooming, swiping does not work.

2. touchpad doesn't register left or right clicks or taps.

3.cursor moves or clicks on its own without input, and random gestures are triggered.

4. cursor moves but is unresponsive to clicks and taps.

5. touchpad responds temporarily, for about 1 min, and then stops working.

These are the following things that I have tried to fix the issue:

1. rebooting the latop.

2. reinstall the touchpad driver

3.check for windows update.

4. check for BIOS update.

but the issue still persists. 

[VikramTheGreat]

Hi @SK318,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your HP Notebook 14s-dr1xxx touchpad starts glitching, especially when gestures, clicks, and responsiveness are all affected. You’ve already tried the right steps like rebooting, updating drivers, and checking BIOS. Let’s go further with a few more steps.

Recommended Steps to Fix Touchpad Glitches on Windows 11

1. Perform a Hard Reset

This clears temporary memory and forces Windows to reinitialize hardware.

1. Turn off your laptop.
2. Disconnect the AC adapter and all peripherals.
3. Press and hold the power button for 15 seconds.
4. Reconnect the power and turn on the laptop.
5. Test the touchpad again.

2. Enable Touchpad via Shortcut or Settings

Some HP laptops allow toggling the touchpad via a double-tap in the upper-left corner.

• Try double-tapping the top-left corner of the touchpad.
• Or go to Settings > Bluetooth & Devices > Touchpad and ensure it’s turned ON.

3. Run HP PC Hardware Diagnostics

This checks for hardware faults in the touchpad.

1. Turn off the laptop.
2. Turn it on and press Esc repeatedly, then F2 to enter diagnostics.
3. Go to Component Tests > Mouse/Touchpad
4. Run the test and follow the on-screen instructions.

4. Update Touchpad Driver Manually

Even if you’ve reinstalled it, try downloading the latest version directly from HP:

• Visit: Official HP® Support
• Download the Synaptics or ELAN Touchpad driver (whichever is listed)
• Install and restart your laptop.

5. Check for Optional Windows Updates

Some touchpad fixes are delivered via optional updates.

• Go to Settings > Windows Update > Advanced Options > Optional Updates
• Install any updates related to Input Devices or Touchpad

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[SK318]

I have tried all the above steps. Sadly, my touchpad still does not work. Currently it has stopped working completely. 

I can only move the cursor around the screen using touchpad, but clicking scrolling, taps is not being registered. When I test the touchpad via HP PC Hardware Diagnostics Windows, the touchpad still does not register any commands. 

[VikramTheGreat]

Hi @SK318,

Thank you for getting back and letting me know that you still have trouble with the touchpad.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support