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Laptop Won’t start

Hp Stream 14-ax010ds

okay so my girlfriend gave me her old laptop so i have something for itunes for my apple products. well she got it from her uncle and he was the admin and everything and she couldn’t figure out how to change it. so i told her i would factory reset it and it should be good as new. only problem is that i did factory reset it, but now it won’t turn on. i mean it turns on, but it shows the HP logo and then goes black and stays black. i can’t do anything and i’m getting annoyed. what do i need to do? how do i fix the darn thing?

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Message 2 of 2
Flag Post
HP Recommended

Laptop Won’t start



Welcome to HP support community.


Perform a system recovery

Refer this HP document for the steps:- Click here


If you are unable to initiate system recover,

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link -
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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