Laptop cursor is lagging

[Esther401]

When I use the laptop touch pad my cursor acts up, and does not move smoothly or sometimes at all. I’ve tried turning it off and on my cursor/touchpad updating my laptop and resetting it, but still have issues

[Jerry_57]

Hi @Esther401,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your laptop cursor is lagging or not moving smoothly; it could be due to several reasons. Here are some steps you can try to resolve the issue:
 

Check Touchpad Settings:
 

• Go to Control Panel > Hardware and Sound > Mouse.
   
• Check the touchpad settings and make sure that the touch speed and sensitivity are properly configured.

Update Touchpad Drivers:
 

• Go to Device Manager.
   
• Find your touchpad device under "Mice and other pointing devices".
   
• Right-click the device and select "Update driver".
   
• Choose "Search automatically for updated driver software".

Clean the Touchpad Surface:
 

• Ensure that the touchpad is clean and free of any dirt or residue.
   
• Use a soft, slightly damp cloth to gently clean the surface of the touchpad.

Check for External Devices:
 

• Disconnect any external devices like USB mice or keyboards to see if they are interfering with the touchpad's functionality.

Battery and Power Issues:
 

• Sometimes, low battery or power settings can affect touchpad performance. Try connecting the laptop to a power source and see if the issue persists.

Run HP Diagnostic Tools:
 

• Use any diagnostic tools provided by HP to check for hardware issues.
   
• Visit Official HP® Support for any specific troubleshooting tools for your laptop model.
   

I hope this will help.
 

Take care and have a good day.

Jerry_57
HP Support