Laptop display doesn't work at all, but only HDMI works

[golakers1108]

My new Pavillion laptop worked beautifully since I purchased it last December until last week. All of sudden the laptop display didn't work, but only displayed on external screen with use of HDMI cable.  I took a number of actions to resolve the issue, but no avail. As a result, the laptop became useless without an external screen, and I'm now unable to travel with the laptop. Help me out, please.

[sandytechy20]

@golakers1108 

Welcome to the HP support community.

I understand that the notebook display is not working, I am glad to assist you.

This seems to be a hardware issue, but the support here is limited to software troubleshooting. However, since the unit might need repair I would request you to contact HP Phone support who would have an option to schedule a repair as per the warranty to get the issue fixed.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers