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Laptop display hangs, suspect dwm.exe?

HP Recommended
HP Notebook - 14-dk0017na
Microsoft Windows 10 (64-bit)

HP Notebook - 14-dk0017na, Athlon 300U, 4GB RAM, 128GB storage, Windows 10 v2004 (HP factory installation)


Every time this issue occurs (description below), Event Viewer logs the following:

The program dwm.exe version 10.0.19041.508 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 11f0
Start Time: 01d6da3b55abda65
Termination Time: 60000
Application Path: C:\Windows\System32\dwm.exe
Report Id: e9e8d5ab-a8de-45c3-88e8-2068be908563
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown


After a while of using any application (including Word, Zoom, Chrome), my laptop display hangs and then the whole system completely locks up. Mouse jumps when trying to navigate and after 5-10s also completely gets stuck. System is then unresponsive for around15 minutes (!), after which the display goes black and then resets and everything is back to normal. At this point I do a restart just to clear the system. If I'm in a zoom meeting and this happens i just press and hold the power button because I can;t wait 15mins for the system to respond.

Sometimes I am able to get the mouse to move, and though it jumps around, i am able to right click the Windows button, after some lag the menu shows up, click Shutdown or Signout (again after some lag), and eventually click restart. Even on the restart screen I can see the animating spinning dots struggle and freeze. Its a brand new model laptop, with everything up to date according to Windows Update and HP Support Assistant.

I have done a clean installation of Windows 10 and problem still persists. Also the same with a clean factory HP installation. The problem was also present on Windows 10 v1909. Updating video drivers through AMD also has not resolved the issue.


Kindly any help?

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