Laptop display issues. Pink/Green lines and Ghosting

[frolof]

[EDIT]: Alternative Product Name: HP ENVY 15-u363cl x360 Convertible

So my girlfriends laptop has been acting awefully fuzzy as of late.

So after not having internet for a while, she's been watching shows on her computer for long periods of time. She accidently fell asleep once and once she woke up, her screen was bright purple. The screen was blackened during the time she slept according to her but once she woke up and touched the touch pad, she was greeted with this issue.

Once while we were talking one day, her laptop fixed itself for a single day. At the end of that day, the problem returned and the screen got bright purple with green lights again. We scratched out heads in confusion.

Now the question here, is it the display or video drivers?
We've tried to take a picture from it by the monitor (snipping) but the problem was not visible there. We have no external monitor so we can't check that.

Images:

This image is displaying the ghosting and green lines surrounding the desktop.

Here we can see the display screening some kind of ghost image over her view. This is what you call a screen burn-in right?

 
UPDATE: Right now she's been seeing "What she's been seeing" on her screen right now. Basically, the screen has copied the details from her screen and now it's shadowing the desktop. Could this mean it's not a burn-in? Since now it's copied whatever she's seen recently and now it's ghosting her desktop.

This problem has been since sunday last week.

Any way to fix this somehow? Or is it game over for the laptop?
There seem to be Screen burn-in fixes on youtube etc but does those work on laptops with this type of screen?

Please help us! She needs this laptop for the university!

[Riddle_Decipher]

@frolof

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand there are Pink/Green lines and Ghost touches on the screen,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you check if the issue persists in the BIOS?

Since, you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

if the issues doesn't appear in BIOS, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If the issue persists on BIOS as well, please try with a TV to identify if it's the LCD or the motherboard/video card failure, 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

Reply with the result of the above-mentioned steps, for further assistance.

[frolof]

Thank you for your reply, althought she's taking the laptop to the local HP repair shop tomorrow. We'll see what happens after that. I'll let her know what you mentioned. Thank you

[Riddle_Decipher]

@frolof

Thank you for replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

[frolof]

It's ok. They could not help her with the issues. A new display was need of replacement and we don't have that kind of money. We use replacement laptop.

Mark as solved.

[Riddle_Decipher]

@frolof

Thank you for replying 😉 

I appreciate your time and efforts.

If you wish to change the parts on your own, you may check the HP Parts Surfer to find the universal part numbers and order them from the HP Parts Store or any retail store for a cheaper price.

I've attached the links above to help you out.

And Feel free to post your query for any other assistance,

It's been a pleasure interacting with you and I hope you have a good day ahead.