Laptop display

[Ameri29]

I just scanned and fix issue when suddenly my computer went slow. It was fixed but suddenly when i watch movies in netflix its sleep until i move the mouse,thescrwwn sleep but therw is still sound.already set all the sleep mode ro never but still not resolved the issue

[Deep_World]

Hi @Ameri29,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

Kindly follow the below troubleshooting steps :

 
1. Update Graphics Drivers

Press Windows + X → select Device Manager.

Expand Display adapters, right-click your graphics card, and choose Update driver → Search automatically for drivers.

Restart your computer after updating.

2. Check Power & Sleep Settings Again

Go to Settings → System → Power & sleep.

Ensure Screen is set to Never for both On battery and Plugged in.

Click Additional power settings → Change plan settings → Change advanced power settings.

Expand Multimedia settings → When sharing media, and set it to Prevent idling to sleep.

3. Disable Screensaver

Go to Settings → Personalization → Lock screen → Screen saver settings.

Set Screen saver to None.

4. Check Browser/Netflix Playback Settings

If using a browser, try clearing cache or testing in another browser.

Ensure your browser is updated to the latest version.

5. Run HP Support Assistant

Open HP Support Assistant → My devices → Updates.

Install any pending BIOS, driver, or firmware updates.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World