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‎02-09-2022 08:55 PM

HP Recommended
Product: OMEN by HP - 17-an110ca
Operating System: Microsoft Windows 11

Good evening Community 

 

I have an HP Omen laptop.  I have been using 2 external monitors (both  Samsung f27t350fhn) for about 4 months.  One connected by HDMI and one connected by USB-C.  I connect the laptop to the monitors when using in my home office.  I was using them last night without issue.  I reconnected them this evening and the one connected by the USB C will not recognize as a monitor.  It does connect as a BillBoard device but does not then recognize as a monitor. There are no errors or messages displayed about the connection. 

 

What I have done:

- hooked in my husbands laptop and both monitors work as expected

- Tried reversing the connections between the two monitors, only the USB connection works

- restarting both the laptop and the monitors (unplugged and left sit before restarting)

- undid and reconnected all cables

- checked if there was a recent Windows update installed, not since November. Did pending updates.  

- Checked if there was any drivers updated for monitors or BillBoard, none were. Ensured all were up to date 

- Updated my NVIDIA driver 

- made sure monitor inputs were selected appropriately 

- uninstalled and reinstalled the devices 

- tried to "detect other display' - "we didn't find another display" 

- tried running several troubleshooters, no deficiencies found

 

I cannot think of anything else to try.  

 

I am hoping someone has some amazing suggestions 

 

Thank you in advance.

 

AB 

 

 

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