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‎07-20-2023 07:06 PM

HP Recommended
Product: HP Notebook - 15-af102nv (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hello there.

 

I've recently tried to reuse my old laptop. I've formatted it with windows 10 x64 and it worked fine at first but then windows tried to install a driver that would otherwise fit with my graphic card.

Well this driver for some reason was freezing my pc every 3-4 seconds for half a second, uninstalling the drivers fixed the problem but I can't work without drivers of course.

Now, here is the deal. I've contacted the AMD support which gave me some tips (mainly involving around installing and uninstalling the drivers and try other ones) but a curious thing happened when I tried to install the OEM driver from your site.

Installing the driver and the graphic card software gave me a blue-screen with error message "KERNEL MODE HEAP_CORRUPTION" and when my computer rebooted everything was working as intended, I tried to watch some videos on youtube and (although with some lag) it worked. After I said that, AMD urged me to contact the OEM support. Problem is, driver is far too outdated and giving a blue-screen while installing it doesn't give me a lot of hope. I need help with that.

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