Laptop freezes randomly with pink strips at top of the screen

[Mehak9]

My HP 15S-FR1004TU laptop freezes randomly ever since I bought it. It freezes with pink strips at the top of the screen and creates a buzzing sound sometimes when I play a video. When this happens nothing seems to work except hard reset.  

[Kumar0307]

@Mehak9, Welcome to the HP Support Community!

Have you tried connecting an external monitor and check if the pink strips persist?

First, let's start by performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

  

Turn off the computer. 

Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 

Unplug the AC adapter from the computer. 

Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 

Press the Power button to turn on the computer. 

If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

  

Second, you can check if there is Bios update available for your PC, here is the link to download. 

  

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  
1) Shutdown the computer.  
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  
3) Press F2 once for System Diagnostics.  
4) Go to Component test.  
5) Run extensive Memory and Hard Drive test.   

Run Performance tune-up check from here.

  

For more details, refer to Improving PC Performance (Windows 10)

Hope this helps! Keep me posted. 

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