Laptop hinge broken and screen went black.

[Sandy_03]

I am the owner of an HP ENVY Laptop 13

To give you context, it has never been dropped and nothing's every been spilled on it. It came apart all on it's own!

Three days ago,the rear hinge on my laptop separated so that every time I opened it, the left hinge stuck out. So in order to close it, I had to manually adjust the hinge to properly close it. It thereby made a distinct "clicking" sound each time I opened or closed the laptop. I also noticed the lower left corner where the screen is mounted began to separate as it was becoming unglued. All of these problems originated on the left side of the laptop. 

Today, opening it gently, my touch panel is not working and screen went completely black. I purchased this laptop in July 2020 . Please help HP! 

[Nal_NR]

 Hi @Sandy_03,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.