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‎07-18-2022 07:14 AM

HP Recommended
Operating System: Microsoft Windows 11

My HP Laptop 15-dy2xxx boots up but the screen is black. I plugged it into another monitor and it works; which now turns it into a desktop computer and not a laptop. I have tried pretty much all of the fixes online - none worked. I have not opened it up to remove the battery because it does not look very easy. Please help

Category:
2 people had the same question
1 REPLY 1

‎07-21-2022 08:31 AM

HP Recommended

Hi @blackscreen4

 

Welcome to the HP Support Community. I see that you are facing display-related issues with your HP Laptop 15-dy2xxx. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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