• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!

‎01-23-2026 12:40 PM

HP Recommended

So I have a Victus 15. I was using it yesterday, it went from 100 to 0 on charger and it’s charging now with solid amber LED. It was at 7 percent then went down to 0 on charger. Now, when I press the power button, it turns on and the fan turns on, but it stays on a black screen and turns off after. Suggestions or fixes?

Reply
1 REPLY 1

‎01-23-2026 10:40 PM

HP Recommended

That's why it's recommended to drain the battery to 0%. Unplug the charger, then press and hold the power button for 30 seconds. Repeat this process 3 times. After that, plug in the charger (without the battery if possible) and test the laptop. Keep it plugged in for a while, then try turning it on later.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.