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‎06-30-2025 09:20 AM

HP Recommended
Product: HP EliteBook 830 G6 Notebook PC
Operating System: Microsoft Windows 11

My laptop keeps crashing and restarting every time I watch a video. It lasts a little longer if I turn down the quality of the video, but I don't want to do that. My browser won't even attempt to play youtube tv; I just get an error message that they've run into a problem. Well I'm pretty sure it is the onboard graphics card that is the problem (intel uhd 620). I understand that I cannot replace the graphics card without replacing the motherboard, which is impractical. What can I do about this? Is there any workaround? 

1 REPLY 1

‎06-30-2025 05:49 PM

HP Recommended

@crunchmouth 

 

It should be OK when watching FHD videos. 4K videos is too much that why it crashed. Which video player software you are using ? Please try VLC

 

               https://www.videolan.org/vlc/download-winrt.html

 

Regards.

BH
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