• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-16-2024 08:55 AM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0045au
Operating System: Microsoft Windows 11

My envy x360 keyboard (physical one attached to the laptop) types the space character automatically. The mouse also scrolls up and down on its own. When I ran a keyboard diagnostic test, it failed. How can I fix this?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2024 09:12 AM

HP Recommended

Hello @vyshnaviak13 , how are you ?

 

If it failed the diagnosis, the hardware is defective.

If the product is under warranty, you can contact HP and request an exchange of the accessory.

If not, see if the wizards below can help:

 

HP® Service Center Locator - United States | HP® Support

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎10-16-2024 09:12 AM

HP Recommended

Hello @vyshnaviak13 , how are you ?

 

If it failed the diagnosis, the hardware is defective.

If the product is under warranty, you can contact HP and request an exchange of the accessory.

If not, see if the wizards below can help:

 

HP® Service Center Locator - United States | HP® Support

 

Best regards

Welcome to the Community, I am a volunteer and private messages will not be answered.
If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
​
1 person found this reply helpful
Was this reply helpful? Yes No

‎10-18-2024 08:47 AM

HP Recommended

Oh okay, thank you!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.