Laptop monitor got black shadow

[WY_Wong]

 

 

 

 my laptop screen is having some black shadow on the right bottom as Attached screen . I would like to know does this issue caused by hardware faulty? If yes what part I should replace ? Appreciate for urs kind helping 

[KrazyToad]

@WY_Wong

Welcome to HP Support Community

I would like to help

Some light leakage is common on LCD panels used in notebook computers. Higher pixel densities and thinner panels will naturally result in some level of noticeable light leakage

You will need to get the CLD replaced

You can contact HP Support for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[WY_Wong]

KrazyToad,

Thanks and appreciate your kind assistant for my topic. I checked from https://partsurfer.hp.com/Search.aspx found that the oringinal part look like not available . i checked the ENVY 13 laptop hardware manual http://h10032.www1.hp.com/ctg/Manual/c05638816

there are some other spare parts for the monitor. how can i know which spare part is fit to my problem? Can you help to advise. Hope to receive your advise and support soon. Thanks.

Regards,

[KrazyToad]

Basically all those LCD panels are compatible with the Notebook. Prices will vary based on the Panel, example Full HD, Ultra HD etc

[WY_Wong]

 hp technical support informed me it was due to water mark inflection and it caused by customer so no hardware warranty claim can be proceed.

[KrazyToad]

Thanks for keeping me posted

If the issue is due to a damage then there will be charges for repair if the product is not covered under the Accidental Damage Protection