• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-23-2023 01:13 PM - edited ‎10-24-2023 11:05 AM

HP Recommended
Product: HP USB-C Dock G5

I recently bought a HP Laptop (type: 17-cp1375nd with Windows 11 (64 bit) and AMD Ryzen 7 5825U microprocessor) and a HP USB-C Dock G5. When I connectthe dock with the laptop the laptop battery does nog charge and the second monitor is not detected. I tried both an HDMI cable and a displayport-cable (my monitor supports both). Can anyone tell what the problem couldy be and how I might be able to fix it?

 

I have tried several several options:

- I allso connected an older Dell Laptop. When I do this the battery charges and the second monitor is detected. In other words, when I use the Dell laptop I have no problems.

- I updated all the drivers.

- I used the HP PC Hardware diagnostics tool to run several diagnostics.

 

I have also connected several USB-devices to the dock (mouse, keyboard) and I am using the LAN and audio ports. They all work fine.

 

Regards,

Meine

2 REPLIES 2

‎10-23-2023 02:22 PM

HP Recommended

@MeineJongedijk 

 

What is your HP 17 Laptop PC-17cp  machine ? I can say now: the HP USB-C G5 is NOT compatible with your machine. They won''t work together.

 

I need to know what is your HP 17 Laptop PC-17cp  machine before I can add more comments.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-24-2023 11:02 AM

HP Recommended

@banhien.

Thank you for your reply. The laptop I have is an HP laptop (17-cp1375nd). Do you need any more information?

 

Regards,

Meine

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.