Laptop not detecting it's own screen

[Skmbar]

Please help. My HP Spectre x360 Laptop - 15-eb0043dx screen is blank. Plugged it into an external monitor and everything shows up on there. When I look in settings, my laptop is not detecting it's own monitor, it's like the laptop screen doesn't even exist.  Easy fix? Ugh. It hasn't even been 3 years since I first took it out of the box. I barely use it, maybe 5 times a year and now this. No drops or any other accidents. I am so extremely disappointed and frustrated. 

Any suggestions? Please!

Thank you!

[Nal_NR]

Hi @Skmbar,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with a blank screen.

Perform a hard reset

• If your computer suddenly fails to boot properly, perform a hard reset (power reset).
• For detailed instructions on resetting your computer, see HP PCs - How to Power Reset Your Computer.
•  
• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.
• NOTE: If an error message is displayed, see Troubleshooting Error Messages on a Black Screen During Startup or Boot.
• Otherwise, continue with the troubleshooting procedures in this document.

Click here for the remaining steps. 

If this does not help then the unit might need service.

service

Hope this helps! Keep me posted for further assistance.
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