Laptop not detecting multiple monitors

[Hope0820]

I have a Portable docking station and using the type c port to connect my 2 samsung monitors using HDMI cables.  Laptop is not recognizing the external monitors.  Works if plugging directly into laptop HDMI port for 1 monitor. Checked for drivers, updated, etc.  Still no luck.  My docking station was purchased in 2019.

[banhien · Accepted solution]

@Hope0820 

What is your HP 17.3 inch Laptop PC 17-cp0000 (2Q7W8AV) machine ? It could be one of the following over 180 machines

           https://support.hp.com/rs-en/product/product-specs/hp-17.3-inch-laptop-pc-17-cp0000/model/2100371575

For example :      HP Laptop 17-cp0039nw

Your machine should have SAME ports. It ONLY has 1 hopeless SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only-total 3), you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

Other option: :   https://support.hp.com/au-en/document/c05357751

Regards

[Hope0820]

Thank you very much! Appears to be a windows 11 issue.  I am going to try the Type A to HDMI adapter as you suggested.