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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Laptop not working with USB-C Docking station

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04-24-2020 08:39 PM
I purchased a QGeem USB-C 9 port docking station. The USB devices i plugged into it work fine with the laptop i purchased. However, the display will not recognize the monitors i have connected via HDMI. When I connect the docking station to my phone i the phone screen is displayed on the screens. The laptop is a touchscreen, is that why it wont transmit the display? Is there a driver update i can download to get it to work? Any help would be greatly appreciated.
04-24-2020 08:50 PM
Do they (laptop and dock) COMPATIBLE ? The specs of your machine is
https://support.hp.com/au-en/document/c06447661
It has
- 1 HDMI 1.4b;
- 1 headphone/microphone combo;
- 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s);
- 2 USB 3.1 Gen 1 (Data transfer only);
- 1 AC smart pin
As you can see USB-C port is not for video out directly.
Regards.
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