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HP Recommended
Envy x360
Microsoft Windows 10 (32-bit)

Last night I open up my laptop and it has a barely visible crack across it. I did not drop it or anything like that, and it wouldn't be that big of a deal if it wasn't touch screen. Now after talking to someone who fixes laptops for a living he says that he fixes HP screens all of the time, and that, as mine did, they often crack for sometimes no reason at all about a year after purchase. I am very frustrated with this and the price for fixing these screens is exorbitant. 

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HP Recommended

@Haileecederquis
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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