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HP Recommended
Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598U9AV)
Microsoft Windows 11

Why my hp victus laptop screen goes black when accleration or any burden processes like games,etc falls. All lights are working fine, sound is coming fine.

 

All the drivers and softwares were up to date and including BIOS too.

 

When black scrren occurs, I tried connecting to external device and that also did not detect the display. When I perform hard shut down by pressing power key for 10 seconds, it was working fine. and external device also works fine when connected to laptop.

 

The problem doesn't occur when watching videos on online. But app acceleration, while playing games, etc the laptop screen goes black but did not turn off. And all hardware cpu, fan in my laptop, processor, sound, etc were working perfect at that time of problem occurs. Is it serious issue ? Do I need to take to service center ?

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