Laptop screen hot behind webcam

[AG11111]

I bought this HP laptop 6 months back. Lately I notice that whenever I use the laptop, the area near the webcam gets really hot. Not the screen itself, but the body of the laptop behind the cam and its top edges. This happens in approximately 1 inch on all sides of the camera. The rest of the laptop is normal room temperature, but this small part of the body behind the screen becomes very hot. I didn't notice this happening in the past. My hinges of the laptop had come off and I recently visited the HP service centre, who helped to fix the hinges. I wonder if that could trigger this in some form. Not sure. Webcam should also not cause heating issue ordinarily. I wonder if this is the LCD screen components that have some problem? 

[Rainbow23]

Hi @AG11111,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing heating issues with your HP 15-F2000 Laptop PC (30K17AV).

I suggest that you run an extensive system test by following the steps listed below:
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. 
3. When the menu appears, press the F2 key.
4. From the main menu, click System Test and then click on Extensive Test.
5. Click Run once.
You may also refer to this weblink https://support.hp.com/lt-en/document/ish_2854458-2733239-16 

Let me know if this helps.
Take care and have a nice day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[AG11111]

This didn't help. I followed these steps. I also followed all the steps on HP support and Windows Get Help function. Nothing helped. Finally visited a HP service centre who were surprised to see the problem as this was never encountered before. They retained the laptop for a week and eventually replaced the camera module to fix the issue. 

The quality of HP laptops has certainly come down. I bought 3 HP laptops in the last 18 months and each of them suffer from poor quality - one had its hard disk crashed, 2nd one has had a camera module crashed, 2 of the 3 laptops have a problem wherein the keyboard and the screen have no gap and I can see the imprints of the keys on the screen - I mean come on, this is so basic while designing a device, making it thin and light is fine, but did you just forget to put a 1-2 mm gap in between! I have been buying HP laptops since last 20 years and these last 3 laptops seem like junk compared to the high quality that I was used to expect from HP. Even my office laptop which is a super premium device and was purchased 2 years ago (HP Elite touchscreen tab **bleep** laptop) is equally bad. Its 16GB RAM feels like 2 GB speed, opening MS Excel takes it 1 full minute. The keyboard has already been replaced once (and that is true for all my colleagues who have this laptop). I really wonder what is wrong with HP.... its going the Lenovo way...