• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-19-2023 04:42 PM

HP Recommended
Product: HP Notebook - 15-ac121dx
Operating System: Microsoft Windows 11

Hi, last night I was using my  HP Notebook TPN-C125 (model 15-ac121dx) when it suddenly turned off without shutting down. Now it won't turn back on at all, when I press the POWER button it acts as if I never have. When I plug it in the charging light does not turn on.

I have already tried:

-Using a different power adapter, using a different wall outlet, without a surge protector

-Holding the POWER button for 60 seconds, with/without the battery, then trying to turn it on

-Removing the CMOS battery for a while

-Reseating/swapping out the RAM

I have done these multiple times, yet nothing has worked. Can anyone help me?

(I also tried turning it on without a HDD installed, so it definitely isn't my Windows installation)

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.