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- Laptop turning on issue

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02-24-2025 05:14 AM
When I turn on my laptop it shows a flickering black light and nothing else, this may have been a result of me setting something wrong as my default window.It was because I wanted to remove a pop up whichbasked me to select Windows 11 MS 3 or Windows 11 MS 3 (Yes 2 same things). But ever since my laptop doesn't tuen on, I did this a few hours ago. After a bit of key board mashing, as I am no expert I did enhanced diagnosis but it says everything is under control. Kindly tell me ways for me to be able to reach the log in screen again, I really need this fast
03-01-2025 02:18 PM
@Sarthak_Garg, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding your laptop powering on issue!
We're thrilled to have the opportunity to assist you and provide a solution.
It sounds like your laptop might be stuck in a boot loop or has an issue with the boot configuration. Here are some steps you can try to get back to the login screen:
Hard Restart
- Hold down the power button for about 10-15 seconds until the laptop shuts down.
- Disconnect any USB devices, external drives, or peripherals.
- Power it back on and check if the issue persists.
Boot into Safe Mode
Since you mentioned performing an "Enhanced Diagnosis," try booting into Safe Mode using these steps:
- Force shutdown the laptop by holding the power button until it turns off.
- Turn it on and when the HP logo appears, force shutdown again.
- Repeat this 2-3 times until you reach the Advanced Startup options screen.
- Select Troubleshoot > Advanced options > Startup Settings > Restart.
- Once the laptop restarts, press 4 or F4 to enter Safe Mode.
If Safe Mode works, try reversing the changes you made before the issue started.
Use Startup Repair
- In the Advanced Startup options menu (follow steps above to access it).
- Click Troubleshoot > Advanced options > Startup Repair.
- Let Windows try to fix the startup issue automatically.
I hope this helps!
Take care, and have an amazing day!
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ZOEY7886
I am an HP Employee