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HP Recommended
Microsoft Windows 11

When I turn on my laptop it shows a flickering black light and nothing else, this may have been a result of me setting something wrong as my default window.It was because I wanted to remove a pop up whichbasked me to select Windows 11 MS 3  or Windows 11 MS 3 (Yes 2 same things). But ever since my laptop doesn't tuen on, I did this a few hours ago. After a bit of key board mashing, as I am no expert I did enhanced diagnosis but it says everything is under control. Kindly tell me ways for me to be able to reach the log in screen again, I really need this fast

1 REPLY 1
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@Sarthak_Garg, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your laptop powering on issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

It sounds like your laptop might be stuck in a boot loop or has an issue with the boot configuration. Here are some steps you can try to get back to the login screen:

Hard Restart

  • Hold down the power button for about 10-15 seconds until the laptop shuts down.
  • Disconnect any USB devices, external drives, or peripherals.
  • Power it back on and check if the issue persists.

Boot into Safe Mode

Since you mentioned performing an "Enhanced Diagnosis," try booting into Safe Mode using these steps:

  1. Force shutdown the laptop by holding the power button until it turns off.
  2. Turn it on and when the HP logo appears, force shutdown again.
  3. Repeat this 2-3 times until you reach the Advanced Startup options screen.
  4. Select Troubleshoot > Advanced options > Startup Settings > Restart.
  5. Once the laptop restarts, press 4 or F4 to enter Safe Mode.

If Safe Mode works, try reversing the changes you made before the issue started.

 

Use Startup Repair

  1. In the Advanced Startup options menu (follow steps above to access it).
  2. Click Troubleshoot > Advanced options > Startup Repair.
  3. Let Windows try to fix the startup issue automatically.  

I hope this helps!

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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