Laptop turns on and off repeatedly

[jgonzalez648]

My laptop turns on and shows the hp logo and then goes grey and then it turns off and it does this repeatedly. Can't login neither can I use it.

[Chimney_83]

Greetings @jgonzalez648, 

Thanks for the post.

I understand that your Stream notebook is not booting the desktop, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

Have you run a diagnostics on your computer?

Do you have any external devices connected to your computer?

Recommend you perform a power reset on your computer. 

• Please disconnect any devices connected to your computer. 
• If you have any USB or DVD in the computer, please disconnect it.
• Perform a power reset on the computer. Click here for assistance. 
• Disconnect the adapter, remove the battery (if it can be removed)
• Hold down the power button for 30 seconds to drain the static in the computer. 
• Connect the adapter and battery to the computer. 
• Turn the computer ON and keep tapping F2 or ESC repeatedly on startup. 
• This should get you to a Startup Menu and from there you can select System Diagnostics. 
• Please select system diagnostics and run a system test. 
• If the test fails, please contact our phone support team for the service options.
• If the test passes. Please exit system diagnostics.
• Go back to the Startup menu and select recovery manager. 
• In recovery manager, please select troubleshoot and then select advanced options. 
• In advanced options, please select automatic repair. 

If your computer is not booting to System diagnostics or recovery manager. 

Perform a power reset again. 

Turn the computer On while holding Win + B keys on the keyboard. 

This should resolve any BIOS corruptions on the computer. Click here. 

Let me know if this helped. 

[LizCk]

I have ran an extensive test on the laptop ... exited out ... and still get nothing 😐

still have a gray screen with hp symbol 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
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3. Error message (if any)
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Thank you