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09-02-2023 03:47 AM
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck2000 (70X01AV)
Operating System: Microsoft Windows 11
Hi everyone,
I have encountered some weird things. My laptop's display is somehow capped at 60hz in-game (any games), and my laptop runs a 4090 GPU. My screen and monitor can support 120hz and in-game settings I have set it to be 120hz, but it is only showing at 60hz. But outside games, I used a refresh rate test website, it shows the screen is showing at 120hz. This is bothering me a lot, not sure if anyone has encountered the same issue. Any help would be greatly appreciated!
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