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‎01-17-2021 06:42 PM

HP Recommended
Product: Example: Envy x360
Operating System: Microsoft Windows 10 IOT

20210113_100954.jpg

 I bought this laptop 3 months ago in Korea. Suddenly the screen came off its frame. It wasn't dropped or anything else.  I just used it as usual and when I closed it after using there was a cracking sound. I took it to the HP service center and they say that I have to pay half of repair costs which is more than $250 (half price is 250). Why should I pay for that if it is manufacturer's fault? I think I have the right to ask for replacement but they are refusing it. I am so disappointed 😞  

1 REPLY 1

‎01-20-2021 08:27 AM

HP Recommended

@Sitora

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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