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11-01-2026 07:53 AM - edited 11-01-2026 07:54 AM
This needs to be fixed immediately before it catches on fire or causes damage to the motherboard that breaks the laptop.
Click here to check warranty
You can also contact the closest authorized service center
If you have (or get) a service order number you can check for status here.
How to contact an HP agent:
| Sign in to your support page Select the product you need help with and scroll down to support options. Select "Contact us". You can change country and language if necessary. If your HP product is out of warranty you can extend your coverage with HP Care Packs as described here. |
If it is only recently out of warranty you might get it fixed by HP if you mention you fly frequently and are concerned it might catch on fire while on a flight. I got my surface pro 4 repaired by Microsoft that way, but the SP4 had a known problem with battery swelling and a fire or two was documented by video.
Please let me know what you find out.
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