Left button touchpad floating

[Domenico1016]

Hello everybody,

I was working with my new HP Laptop 15-da0xxx and suddenly something under the left botton of the touchpad got broken (or something) and now it seems like the botton was a bit floating, differently from the right one which is very stable (how the left was too).

Could anybody help?

Thank you

[The_Fossette]

@Domenico1016,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

As you have mentioned that the left button is floating it looks like a mechanical issue and I recommend you contact support to check the available service options.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Domenico1016]

Hello!

Yes, the problem is mechanical.

I arrived to this Forum exactly following the steps you were suggesting, as it was the suggested way to get support since the phonecall was not appearing as available.

I keep hoping the Forum can help or that i will be able to call the support by phone.

Thank you for your interest and disponibility though! 

[The_Fossette]

@Domenico1016,

Please let me know your region (Location) in a private message and I will send you the support contact details.

Good day! Take care 🙂

Cheers!