Lemon Law??

[k12solowicz]

I bought a brand new HP laptop barely a year ago. I had issues with it the moment I opened the box. First off, the battery was terrible, and secondly, the screen started glitching in the taskbar the moment it powered up, and third, it was advertised as a touchscreen but wasn't a touchscreen laptop when I opened the box. However, I dealt with the issues because I had classes to take, a job to do during the summer, and college to go to in the fall. I made it through the first half of my first year of college only to experience more and more issues as time went by. My keyboard worked sparingly and I found myself having to copy and paste certain letters just to get through participation and discussion posts. I had no choice but to continue doing this until I finished school for the year. I had a two-week window to get the issues resolved under my warranty before I started summer classes. I sent the computer in, after waiting almost a week for the box to show up, and received it two days after my class started, completing assignments and writing papers on my phone to get by. Finally, I got it back, powered it up, ready to do work only for ZERO of the issues to be resolved! I looked at the customer receipt I received in the box and saw they had the AUDACITY to say they "Performed extensive testing" on my repair. There is absolutely no way they even attempted extensive testing since I was sent back the exact same piece of **bleep** I sent in two weeks earlier. I was furious. So I called and calmly started another product repair process. I sent in my laptop again and went another two weeks of writing essays and completing projects on my phone. Not only was this a pain, but it started costing me grades. After another two weeks, I get my computer back. This time, it works. No glitch, new charger, from what I tell, so far, the keyboard is working again. But then a week goes by. And here I am, typing out this response and copy and pasting more and more letters, and now my backspace key doesn't work either. I am fed up. My grade can't afford to wait another two weeks for a repair and I don't want to see this piece of crap called a laptop ever again either. I have wasted too much time, effort, and money investing in this trainwreck of a product, and company. I can't trust them and I can't trust their products.

I want to evoke the Lemon Law and receive a refund for this. 

The worst part, I contact support and they tell they'll call back within the hour. Guess what, no call. 

[Dragon-Fur]

@k12solowicz 

• I have submitted a request that someone take a look.

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[asmita6658]

Hi @k12solowicz

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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