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‎09-12-2019 10:49 AM - edited ‎09-12-2019 10:49 AM

HP Recommended
Product: HP ENVY Laptop 13-aq0000na
Operating System: Microsoft Windows 10 (64-bit)

Hi, I bought this laptop new and found there is a horizontal line of pixels that appear to be dead but it fades away half way through the screen. I have made sure this wasn't due to the software by booting into the BIOS where the line still appears. What should I do to fix this?

I have attatched a video showing this line:

https://www.youtube.com/watch?v=YignVENmnlQ&feature=youtu.be 

1 REPLY 1

‎09-16-2019 02:35 PM

HP Recommended

@ar201
Thank you for posting on the HP Support Community.

 

I appreciate your efforts to try and resolve the issue. As you've checked the display in bios and confirmed the lines are visible in BIOS and its not a software issue.

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. 

 

HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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