cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
48
Flag Post

Locked keyboard

HP Recommended
Pavillion
Microsoft Windows 8.1 (32-bit)

The keyboard on my pavilion laptop is locked. I cannot get into the system at all because I cannot enter my password.

1 REPLY 1
HP Support Agent
HP Support Agent
20,111 20,070 879 938
Message 2 of 2
Flag Post
HP Recommended

@Paul248

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation