Logging on and keyboard wont work

[Simone573]

I have a brand new stream . When I setup the device i didn’t choose a pin as said could do it later after that the physical  keyboard will not work  and  it wont open unless i create one as neither the virtual keyboard will come up either as well as the physical keyboards. I tried restarting and pressing f10 and or escape and it does not work very frustrating . I cant return this til after lockdown so any help would be much appreciated 

[The_Fossette]

@Simone573,

I reviewed your post and I understand that the keyboard is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

Have you tried using a USB keyboard?

Meanwhile, I recommend you perform a system reset on the computer following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04742289

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!