Looking for Drivers

[Geoclark]

Have a user where in device manager is getting the excalamation mark on the following  - she just recived a portable hp monitor and not working on her laptop elitebook 650 g3 

USB\VID_8087&PID_0A2B&REV_0001
usb\vid_138A&PID_003&REV_014
PCI\VEN_10EC&DEV_522A&SUBSYS_9079103C&REV_01
PCI\VEN_8086&DEV_9D3D&SUBSYS_8079103C&REV_21
PCI\VEN_8086&DEV_9D3A&SUBSYS_8079103c&REV_21
ACPI\VN_HPQ&DEV_6001
ACPI\VN_HPQ&DEV_6007

Thanks in advance!

[TheOldMan]

Here is the drivers page for that model

https://support.hp.com/us-en/drivers/selfservice/hp-probook-650-g3-notebook-pc/11623696

I suggest starting with the chipset drivers first, followed by the IRS driver and then network drivers.  Then see what is missing if Windows cannot find suitable drivers for the rest and use the drivers page to fill in the missing units.

[Paul_Tikkanen]

Hi, @Geoclark 

Below are the links to the drivers you need...

USB\VID_8087&PID_0A2B

This package contains the driver installation package for the Intel Bluetooth in the supported notebook/laptop models and operating systems.

https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84411.exe

usb\vid_138A&PID_003:

This package contains the driver that enables the Synaptics (Validity) Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

https://ftp.hp.com/pub/softpaq/sp90001-90500/sp90240.exe

PCI\VEN_10EC&DEV_522A

The Realtek USB and PCIe Media Card Reader Drivers enable the integrated media card slot in supported notebook models running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp88501-89000/sp88774.exe

PCI\VEN_8086&DEV_9D3D  & PCI\VEN_8086&DEV_9D3A

This package provides the Intel Management Engine Components Driver for supported notebook models running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93335.exe

ACPI\VN_HPQ&DEV_6001

This package provides the driver for the HP Wireless Button on supported models running a supported operating system. HP Wireless Button allows the physical (hardware) wireless radio button on the system to enable and disable the wireless connection on the system.

https://ftp.hp.com/pub/softpaq/sp81001-81500/sp81234.exe

ACPI\VN_HPQ&DEV_6007

This package provides the HP 3D DriveGuard Software for supported notebook models that are running a supported operating system. The HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

https://ftp.hp.com/pub/softpaq/sp84501-85000/sp84595.exe

[Geoclark]

have not tried these as the user has been busy in meetings

[Geoclark]

These worked but the portable monitor does not work on her laptop but does on others, Installed chipset driver and bios and still same issue. 

[Paul_Tikkanen]

Did you install the applicable graphics driver?

Could be the Intel one or it could be the AMD one depending on the graphics configuration.

It doesn't show up in the device manager as needing a driver.

Look under the display adapters device manager category.

If you see one Standard VGA adapter listed there, you need to install the Intel graphics driver.

if you see two listed there, you need to install the AMD graphics driver too.

If the graphics driver is not installed, you can't put the notebook to sleep, adjust the screen resolution to its optimal setting, graphics acceleration will be disabled and no external display devices will work.

[Geoclark]

Yes, it has the intel one and it appears that the type C outlet is not working correctly, confirmed in bios the all usb are checked and usb charging is checked as well. 

[Geoclark]

also I will add that she had tried an adaptor and that still did not fix the issue

[Paul_Tikkanen]

Unfortunately, I wouldn't be able to help you with that problem then.