Lower left side screen cracking and pulling away from backing

[Charlesw1]

I understand my device is out of warranty, but I was wondering if this situation would have been covered under your warranty if it was in HP's warranty timeframe. My screen is coming apart and is cracked. The laptop was not dropped. Seams to be a defect with the glue holding the back of the screen onto the back of the lid.  See the attached photos. At this time I am not looking to have it repaired, but need confirmation for my insurance company. 

Thank You

[The_Fossette]

@Charlesw1

I reviewed your post and I understand that the screen is cracked, and you are looking for repair options.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you with the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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