05-22-2019 12:09 PM
I have 8 Gb Ram and 4Gb AMD Radeon 5 Grpahics.
Out of 8 Gb , 4GB is shared and usable is only 4Gb
Out of 4Gb (AMD), 3.7 GB is shared and available is only 5112 Mb.
I personally choosed the higher configuration for better performance during my Design purpose and high end graphics. but i'm not getting the peak performance needed.
When i googled the issue, i found some threads stating that because the shared memory is higher the perofmance is low.
More over the Bios also seems to be locked.
IF HP is purposefully locking the system, then why are they even selling the product as PERSONAL LAPTOP?
05-23-2019 06:36 PM
Welcome to HP support community.
It's system managed and we cannot make any changes.
Could you explain more about the issue?
Meanwhile, update the BIOS on the computer.
Refer this HP document for the steps to update:- Click here
HP PC's uses a customized BIOS setting of which some features including overclocking are locked. HP has locked a few settings on your computer which are being managed by the system configuration as the device is configured to its optimal performance.
There's no way of resetting or changing these locked settings via HP articles or assistance,
You could unlock and make changes at your own discretion using 3rd party tools, however, HP doesn't recommend the same nor has information about the tools used.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee