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pd2486 Student
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HP Recommended

Lowering / Removing Share RAM & GPU Memory

HP 15bw094au
Microsoft Windows 10 (64-bit)

I have 8 Gb Ram and 4Gb AMD Radeon 5 Grpahics. 

Out of 8 Gb , 4GB is shared and usable is only 4Gb

Out of 4Gb (AMD), 3.7 GB is shared and available is only 5112 Mb.

 

I personally choosed the higher configuration for better performance during my Design purpose and high end graphics. but i'm not getting the peak performance needed.

 

When i googled the issue, i found some threads stating that because the shared memory is higher the perofmance is low.

 

More over the Bios also seems to be locked. 

 

IF HP is purposefully locking the system, then why are they even selling the product as PERSONAL LAPTOP?

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HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Lowering / Removing Share RAM & GPU Memory

@pd2486

 

Welcome to HP support community.

 

It's system managed and we cannot make any changes.

Could you explain more about the issue?

 

Meanwhile, update the BIOS on the computer.

Refer this HP document for the steps to update:- Click here

 

HP PC's uses a customized BIOS setting of which some features including overclocking are locked. HP has locked a few settings on your computer which are being managed by the system configuration as the device is configured to its optimal performance.

There's no way of resetting or changing these locked settings via HP articles or assistance,

You could unlock and make changes at your own discretion using 3rd party tools, however, HP doesn't recommend the same nor has information about the tools used.  

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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