MICE Driver removed from laptop after latest windows Update

[Frustrated380]

Hi, wonder if anyone out there can help - the latest Windows Update has removed the Mice Driver from my laptop so I am unable to use the touchpad.  despite Microsoft reinstalling this Driver just before the Update, they refuse to do it again, as they say that it is an HP Hardware/Firemware issue and not a software issue. I seem to be uable to reinstall the driver to initiate the touchpad again. Wondering if anyone else is suffering with this ?  Thanks

[zoey7886]

@Frustrated380, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Missing Touchpad Driver After Windows Update! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems like your touchpad driver was removed during a Windows update, presenting challenges in reinstating it. Here are some steps you can follow to attempt to resolve this issue:

Ensure Touchpad On/Off Light:

• Double-tap the Touchpad On/Off button to ensure the touchpad is enabled (the light should not be amber).

Verify Device in Device Manager:

• Open Device Manager (right-click on Start Menu > Device Manager).
• Expand the "Mice and other pointing devices" section to see if the touchpad is listed.

Reinstall Touchpad Driver:

• You can download the latest driver for your touchpad from the HP Support website. Ensure you select the correct model of your laptop and download the appropriate drivers.

Adjust Touchpad Settings:

• Go to Control Panel > Mouse and adjust the settings if needed.

Use HP Support Assistant:

• Launch HP Support Assistant from the Start Menu or task bar, and navigate to the "Updates" section. HP Support Assistant may have drivers that are not yet available in Windows Update.

Conduct HP PC Hardware Diagnostics:

• Use the HP PC Hardware Diagnostics (UEFI) to test the touchpad. Access by restarting your device and pressing F2 during boot, then navigate to Component Tests > Mouse Test > Pointer Test & Drag and Drop Test.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,