MISSING HS-Compliant Touchscreen driver in Human Interface tab

[MsFoof]

I have read and tried everything suggested, nothing has helped.

I go to Device Manager/click on Human Interface - there are 2 items under that; nothing more/no HD compliant touchscreen shows. Touchscreen disappeared after the most recent Windows update.

  I have clicked Device Manager/Action/Scan Devices and restarted-NOPE

 I have looked under Bios nothing-NOPE

I've run every troubleshooting option, used HP troubleshooter-Nope

I've done a recovery back to the previous Windows update-still nothing and not working

I tried to reset further but cannot do so.

I've looked on HP site and there is NO driver to download for HD Compliant touchscreen

I've looked on Windows and there is NO drive to download for HD Compliant touchscreen

OK, you guys are supposed to know this stuff, do I have to uninstall Windows 10 and reinstall?  Will I lose my files if I do? My computer came with 8.1 and I upgraded without any problem to Windows 10 the month it came out. 

Or, smash the computer with a giant rubber hammer? 

[Jeet_singh]

@MsFoof,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you are having issues with the HD touchscreen driver missing in device manager. No worries, I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Did this happen after a recent software update?

Have you checked if the touchscreen works fine in Bios? 

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

The best way to identify if this is either a hardware or a software issue is by checking if the Touch is working on BIOS screen

(Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue: please reinstall the display drivers, install the latest updates for the display adapters and BIOS, if the issue persists,  

You could reinstall the windows using the recovery partition or the recovery media to fix the issue. 

Attempt to run a test using the HP hardware diagnostic tool, 

The touchscreen test can be reached by following the below steps:

NOTE: If the touchscreen test option is still absent then please download and install the HP UEFI Hardware Diagnostics menu via this link.The laptop needs to be restarted once the installation is complete. Then you may once again try to run the hardware tests.

• Shutdown the laptop.

• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

• On the main menu, click Component Tests.

Figure : Selecting Component Tests from the main menu

• The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.

Figure : Sample list of Component Tests

• Inside the component test, you should see an option for the Touch Screen Test - Quick interactive test to determine if the touch screen is functioning correctly. To run the test, click Touch Screen, and then click Run once.

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,