MOUSE MOVEMENT SCREEN GLITCH

[FREDC909]

MY LAPTOP SCREEN WILL FLICKER OR BLACKOUT WHEN MOUSE MOVES THE CURSOR. IF I RESTART THE PROBLEM USUALLY GOES AWAY. WHAT COULD CAUSE THIS? 

[Elohi_NR]

Hi @FREDC909,

Welcome to the HP Support Community. 

I'd like to help!

I understand that you are facing a screen flickering issue.

Please perform the system file check.

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator. 

2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/"). 

3) Enter sfc /scannow (note the space between "sfc" and "/"). 

Also, try to update the BIOS.

Or if that does not help, you may also try the following below. 

This could be the issue is caused by hibernation. Therefore it should be turned off completely to fix the screen flickering.

Got to Settings -> System -> Power & Sleep -> Additional Power Settings

Select "Choose what the power button does" then deselect "Turn on fast startup"

This will disable hibernation when you shut down your PC manually.

Then go to "Change when the computer sleeps", "Change advanced power settings", "Sleep", and "Hibernate after" and set values to zero.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @FREDC909,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Elohi_NR]

Hi @FREDC909,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.