MPP 2.0 Pen doesn't work with HP ProBook x360 435 G8 Notebook PC

[Marcel98]

Hi,

today I got my HP ProBook x360 435 G8 Notebook with the MPP 2.0 Pen. I was super excited but after the windows installation. I faced the problem that the pen simply doesn't work. It is fully charged. 

Unfortunatly I can't even create a support ticket since when I enter the serial number I findes a chromebox instead of the probook?! 

Can you please help me how I can bring the pen to work?

Best Regards,
Marcel

[banhien]

@Marcel98 

I can't see it has stylus option. Does it support stylus(es) at all ?

                    http://h10032.www1.hp.com/ctg/Manual/c07039667.pdf

Regards.

[Dragon-Fur · Accepted solution]

Apologies for jumping in unannounced.

@banhien 

@Marcel98 

This system might support a stylus - I did find a reference for at least one of the many models:

Product Number:  2X7P5EA — HP ProBook x360 435 G8 Notebook PC

Accessories	8JU62AA		HP Pro Pen G1
Accessories	8JU62UT		HP Pro Pen G1
Accessories	8MP61AA	HP Pro Pen Nib Set

What this computer might not do is support the MPP pen - from what I have found, the MPP is wrong pen / wrong stylus for the Probook series.  Not sure why you would have received an MPP pen with this system.  ?  I could be wrong, of course...

Best have the Product Number for the model and then check for a supported pen / stylus.

Finding your Product Name, Product Number, or Serial Number

Reminder:  Do Not post the serial number or any private information in the Community – we are a public resource.