MY LAPTOP ONLY RECOGNIZES INTEGRATED R5 GRAPHICS (80MB) BUT NOT DEDICATED R7 GRAPHICS (2048MB)

[jonsnowww]

My laptop having AMD A10 9600P processor and R5 and R7 m340 graphics, but the problem is it always on the integrated R5 graphics (80MB) but not dedicated graphics R7 M340(2048MB). i previously installed drivers from HP's website and now installed them from AMD's website but in both cases my laptop doesnt recognizes the dedicated graphics. In Windows 10 task manager the second GPU(R7m340)  shows nothing. I'm on windows 10 64 bit installed , and booted in UEFI mode. Please give me the solution for this!!!!!!!!!

[Echo_Lake]

@jonsnowww

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your notebook does not recognize dedicated graphics card,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Was it working fine earlier?
• Have you made any software changes on your notebook?

While you respond to that, you could refer to this article: https://support.hp.com/in-en/document/c03048374

NOTE: Switchable graphics card are system managed

Keep me posted for further assistance,

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