MY pc screeng is going off automatically and again turning on it is hanging very much

[HIMK]

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[Hawks_Eye]

Hi @HIMK 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That sounds frustrating—especially if it’s happening frequently. 

Let’s break this down step by step to give you a more detailed approach to troubleshooting the issue with your HP Notebook 14s-dk0093au.

Possible Causes & Fixes

Your laptop's screen turning off and on while freezing could be due to software conflicts, driver issues, or even hardware-related problems. Here’s a structured way to diagnose and fix this:

1. Check for Overheating

• Overheating can cause the system to shut down momentarily and freeze.
• Download HWMonitor or Core Temp to check your CPU and GPU temperatures.
• If temps are high (above 85°C), clean the vents, ensure proper airflow, and consider reapplying thermal paste.

2. Update Graphics Drivers

Since the issue involves the screen turning off, your graphics drivers could be malfunctioning:

• Press Win + X → Select Device Manager → Expand Display Adapters.
• Right-click your graphics driver (AMD Radeon/Intel) → Click Update Driver → Select Search automatically.

3. Run HP Hardware Diagnostics

To rule out hardware faults:

• Restart your laptop and press F2 repeatedly during boot to enter HP Hardware Diagnostics.
• Run a graphics and memory test to check for errors.

4. Modify Power & Sleep Settings

Sometimes aggressive power management settings can interfere:

• Go to Control Panel → Power Options → Click Change plan settings.
• Set Turn off display and Sleep mode to a longer duration or Never.
• Click Change advanced power settings → Expand PCI Express → Set Link State Power Management to OFF.

5. Perform a BIOS Update

HP occasionally releases BIOS updates to fix hardware compatibility issues:

• Visit HP’s official support page and search for your laptop model (14s-dk0093au).
• Download the latest BIOS update, install it following HP’s instructions.

Additional Steps If Issue Persists

• Check Event Viewer: Win + X → Event Viewer → Look under Windows Logs > System for errors.
• Reset Windows: If nothing works, try a Windows reset (Settings > System > Recovery > Reset this PC).

Let me know which one works or if you need further clarification

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Take care, and have an amazing day!

Regards, 

Hawks_Eye