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Dibart66
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Major stylus lag / stutter

HP Spectre x360 - 13-ae052nr
Microsoft Windows 10 (64-bit)

I have been having major problems with the stylus on my Spectre. The lag and stutter is terrible. Constantly missing parts of letters and very unresponsive. I have to write very slow for it to not happen, and even then it is still a mess. I have all current updates, and I have tried many (many!) programs and they all have the problem. I mainly use OneNote for taking notes in class.

 

I'm assuming I'm not the only one with this problem. The main reason I bought the spectre was for taking notes, so this is incredibly frustrating. Anyone else experiencing this? Any suggestions?

I have the stylus that came with the Spectre, as well as a Microsoft pen. Both have major problems.

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Major stylus lag / stutter

@Dibart66
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg .
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Dibart66
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Major stylus lag / stutter

As I stated in my initial post, I am fully updated on every way. Still tremendous lag. 

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Major stylus lag / stutter

@Dibart66

Thank you for posting back. 

 

Let's perform system factory recovery which will re-install original shipped software and drivers If it's a software-related issue system factory recovery will fix the lag issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

 

Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Dibart66
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Major stylus lag / stutter

I performed the factory reset, it did not help. Stylus has a new battery, and all updates performed. The lag makes it almost unusable. Missing parts of letters and refusing to ink randomly. This is a replacement for my last Spectre, and I'm starting to think hp has a major quality issue. This is too much money for a product that continually fails me. 

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Major stylus lag / stutter

@Dibart66

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Dibart66
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Major stylus lag / stutter

While I appreciate your efforts, you didn't tell me anything I did not already know. And I can't mark it as a solution when all your doing is telling me to have it repaired. 

This is the second time my "premium" laptop has failed after only 1 year of moderate use. If it is a hardware problem, it is completely unacceptable. 

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Major stylus lag / stutter

@Dibart66
Thank you for posting back.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 


Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation