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‎06-18-2024 04:35 AM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f2000 (74R51AV)
Operating System: Microsoft Windows 11

Screen freezes

Memory extensive test failed

Keep crashing

Category:
1 REPLY 1

‎06-18-2024 08:13 AM

HP Recommended

According to the specs, the memory is onboard (soldered to the motherboard) and cannot be replaced.

 

HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f2000 series specifications | HP® Support

 

Fixing the problem would require a system board replacement.

 

If your notebook is still under warranty, please contact HP customer service beginning at the link below and submit a support case under the warranty.

 

Contact HP. How may we help you? | HP® United Kingdom

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