Mice and other pointing device is missing from device manager

[AckmalKoto]

I have HP Notebook 11-F004tu, Touchpad (Mice and Other pointing device) not available on Device Manager, I have download Symantic touchpad but the touchpad still not available at Device manager, only "MOUSE" (I used external mouse usb) at device manager. but when I run System Diagnostic from Boot option and run test my Touchpad, it's working.. but not in windows.. my system operation is windows 8.1

appreciate any help from you guys..

Sory I'm from Asia, I'm bad in english..

[Echo_Lake]

@AckmalKoto

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?

I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.