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‎06-26-2023 08:54 AM - edited ‎06-26-2023 08:55 AM

HP Recommended

Whenever I turn my webcam on when using Microsoft Teams, the app freezes at my end, and my feed freezes for anyone else on the call. I have no problems with the webcam off, and can screenshare without problems.

 

This happens with the built-in webcam and with two different external webcams.

 

It happens whether I'm at home or work. At home I use a wired connection to the router and have 500Mb fibre to the property. (I've actually changed broadband provider from a 60Mb fibre to the cabinet to the current provider and I had the identical problem before and after I changed broadband.)

 

It doesn't happen on my other laptops or devices on the same network using the same Teams accounts.

 

My device is a HP ENVY x360 15.6 inch 2-in-1 Laptop (62A03EA#ABU)

 

Any advice gratefully received!

 

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