Monitor E243 USB SLEEP Problem

[Devizes]

Hi there,

I have an arrangement of two HP Elite E243 monitors and am using the USB ports on both displays instead of the docking station's (DELL E-Port plus) as this allows for a neater cable management. However, when I allow the laptop to go to sleep also (as expected) both monitors go to sleep and with that, the problem starts...

I start hearing constantly the unplug followed by the plugin Windows USB sounds and this in a constant loop, like someone was pushing the USB connectors (for my mouse and keyboard) in and out of the USB ports on the right monitor.

I also then struggle to wake the laptop up because the mouse and keyboard are constantly being activated and deactivated.

I have now moved the keyboard and mouse USB connectors to the docking station where this problem does not appear.

So is it that these monitors have a problem when going to sleep? Is this energy saving state causing the USB ports (on the monitor) to malfunction?

What is my solution please?

[Devizes · Accepted solution]

Ha.... I think I can answer my own question, but at least this will help if someone else comes across the same problem.

It is the power saving mode of the monitor that causes it's own USB ports to power down causing the constant plugin and plugout situation.

This is what I did to the monitors:

- Menu

- Power Control

- Power Mode

- Tick the Performance check box

- Save and Return

The monitors will still go to sleep, but it keeps the USB ports powered. All fine now.